IT Contact and Escalation

How do I contact IT Support?

Self-Service Portal: NBCC Support Portal - Submit or Track your Ticket Online

Check out our Solutions (Knowledge Base) articles

Walk-In Support: Available at IT Services Locations

**Available Mon to Fri, 8:15 AM to 4:30 PM

By Phone: 1-855-216-6688

**Technicians are available Mon to Fri, 8:15 AM to 4:30 PM

** If after hours or If all Technicians are busy, please leave us a message with full contact information and brief description of issue – Ticket will be created

How do I report a Major Incident?

In the event of a Major Incident, such as a system-wide outage, potential cybersecurity concern, or critical service disruption.

Call the IT Service Desk Immediately at 1-855-216-6688
Clearly state:

This is a Major Incident
Your full name and contact information
What service is offline, or description of incident that has taken place?
To your knowledge, what Department and/or location is affected?